Payment And Delivery



 Payment methods 

1. Credit Card

The following credit cards can be used as payment: Visa, MasterCard, JCB.


2. ATM virtual code

When using an ATM virtual code for payments, payments must be done within 1 day.

EC Pay is another method for purchasing your order at Kanpai Mart. Once you finished checking the products in the shopping cart are correct, it will take you to the EC Pay platform to process the payment. During the process, EC Pay’s security and privacy policy is applied. Please pay attention to the payment deadline, credit card’s 3D verification, and provide the correct information. Please wait patiently after submitting a payment. Do not refresh the web page or submit the same payment twice to ensure the transaction goes through accurately and safely and also to prevent duplicate transactions or failed transaction.


 About issue invoices 

Kanpai Mart issue cloud-based electronic invoices, no paper invoice will be provided


1.  Find your electronic invoice

After each transaction is completed, an email is sent to the registered email when placing the order. If you choose to consolidate the carrier of your electronic invoice with a cellphone barcode or citizen digital certification barcode during purchase, please find your electronic invoice on “The E-Invoice Platform of Ministry of Finance” (http://einvoice.nat.gov.tw).


2. Prize winning electronic invoice and carrier look up and printing methods

On the 30th of the odd month when the Ministry of Finance announce the uniform invoice winning number, Kanpai Mart will check the result for the invoices that “the original copies have not been issued/have not been donated/have not been voided/have not done carrier consolidation” and send a prize winning notification email to the registered email when placing the order. The prize winner can print the electronic invoice certificate from “Famiport” at FamilyMart convenient stores. The prize winner who had choose carrier consolidation will be notified by the Ministry of Finance and can visit the “The E-Invoice Platform of Ministry of Finance” and print the electronic invoice certificate from KIOSK machines at “7-Eleven”, “FamilyMart”, “Hi-Life”, and “OK” convenient stores.

 

3. Issue multiple electronic invoices with designated items, amounts, and dates on one order

All the electronic invoices are issued by the automatic system. Only one invoice can be issued for each order. It is not possible to issue multiple invoices with designated items, amounts, and dates on one order. If you wish to have separate invoices, please place orders separately.


4. After the invoice is issued, can it be reissued, exchanged or changed to a different type?

According to the IRS regulation, invoices can not be reissued or exchanged once they are issued. Please choose Duplicate Uniform Electronic Invoice (for personal consumption) or Triplicate Uniform Electronic Invoice (for company reimbursement, please provide the VAT number) before completing the order. If you choose carrier consolidation or donation of your electronic invoices, we will not be able to provide paper invoices to you.


5. What should I do if I input the Triplicate Uniform Invoice number incorrectly?

If the number is inputted incorrectly and need to be modified, please contact us within three days from the receiving date of the electronic invoice (before 12:00pm on the 3rd of the following month is the latest time for any modification), and provide the “correct company tax ID number” to facilitate the process. A new invoice will be issued within 7 working days.

Due to the new electronic invoice format of the Ministry of Finance, the electronic invoice certificate does not have a header field for the company title.

 

6. Return/Exchange on Duplicate or Triplicate Uniform Electronic Invoice

If there is a demand for a "sale return or discount certificate" for the Duplicate or Triplicate Uniform Electronic Invoice, you agreed to authorize Kanpai Mart to process the sales return or discount certificate to facilitate the processing of the refund when the order had been made. At that time, the discount bill will be uploaded directly to the Ministry of Finance's electronic invoice integration service platform.(It will take 7-14 working days toprocess after receiving)


 Delivery service 

Delivery service will be provided by T-cat and products with different storage temperature will ship separately. Please pay attention to shipping charges


1. Shipping destination

Cities of Taiwan and Penghu, Kinmen, Matsu, and etc. Delivery date for island districts may change in the event of natural disaster and force majeure such as adverse weather conditions, poor walrus, temporarily suspension on shipping schedule during national holiday, annual repairs and etc.

Delivery service is not provided to the following destinations: Yilan County-Diaoyu Island (All), Kaohsiung City-Dongsha (All), Nansha (All), Penghu County-Magong (Hujing Island, Tuopan Island), Wangan ( All), Qimei (All), Baisha (Dacang Island, Yuanbei Island, Bird Island, Jibei Island), Jinmen County-Lieyu Island (Bold Island, Erdan Island), Wuqiu (All), Taitung County-Lanyu Island (all)


2. Delivery time

Shipment will be processed daily except on Saturday, Sunday, national holidays, bridge holidays, or in the event of natural disaster and force majeure. In addition, consumers currently are not able to designate the delivery date as the delivery service provider, T-cat, does not provide delivery service on Sunday. Customer may designate a delivery time slot (e.g. before 13:00 or between 14:00 to 18:00) for delivery. Once the shipment is processed and shipped, the delivery status will base on T-cat’s delivery schedule. Please reserve the time of receipt for T-cat’s estimated delivery date. We shall not be held liable for any delay or consequences of any delay on delivery.

 

3. Shipping charges 

Products with different storage temperature will be calculated separately with the following rate. (The NTD rates listed below includes tax)

(1) Free shipping:

Room Temperature products: Free shipping on orders over $1,500 NTD

Refrigerated products: Free shipping on orders over $3,000 NTD

Frozen products: Free shipping on orders over $3,000 NTD

(2) Standard shipping charges

Room Temperature products: $170 NTD per shipment on orders under $1,500 NTD.

Refrigerated products: $250 NTD per shipment on orders under $3,000 NTD.

Frozen products: $250 NTD per shipment on orders under $3,000 NTD.